This policy applies to fees you pay Seaside Web Studio (Seaside Web Studio) for website setup, hosting, subscriptions, or related studio services—not to purchases your customers make on your own branded site.
Digital services
We deliver custom websites, configuration, and ongoing software services. Because work begins once a project is accepted, fees are generally non-refundable after we start implementation, except where required by law or explicitly stated in your signed agreement or invoice.
When we may refund
- Duplicate or erroneous charges billed by Seaside Web Studio.
- Prepaid periods for services we have not yet delivered, prorated at our discretion when you cancel in writing before the period begins.
- Any refund expressly promised in your statement of work or contract.
How to request a refund
Email hello@seasidewebstudio.com with your business name, invoice or payment reference, and reason for the request. We aim to respond within several business days. Approved refunds are returned to the original payment method when possible.
Shipping and returns
Not applicable. Seaside Web Studio does not ship physical goods through this site.
Your customers’ purchases
Orders, bookings, and payments on your public website go to your Stripe account. Refunds for those transactions follow your policies and Stripe’s tools—not this policy. Our sample client site (Test Restaurant2) illustrates a live storefront; its merchant is independent of Seaside Web Studio.
Related policies
See also our cancellation policy and terms of service.